SHIPPING POLICY

Orders are processed from Monday to Friday between 9:00 AM and 5:30 PM (GMT +1). Orders placed during weekends will be processed on the following Monday morning, while orders placed on public holidays will be processed on the next working day.

 

Shipping to Italy and Germany is always free, with no minimum order value. For the other countries of the European Union and the United States, shipping is free on orders over €150. Estimated delivery times are 3–5 business days.

 

For all other countries, free shipping is available on orders over €350. For destinations subject to an order-value threshold, shipping costs will be calculated at checkout when the order does not exceed the applicable threshold.

 

Any customs duties and import taxes are the responsibility of the customer, according to the regulations of the destination country: the courier will contact you to proceed with payment.


ORDER TRACKING AND DELIVERY

Once your order has been shipped, we will send you an email with the tracking number and a link to our courier’s website to inform you about the delivery status. Alternatively, you can always track your delivery within the “My Account” section on our website.

When the order arrives, we kindly ask you to carefully check the package before signing as proof of delivery. If, for any reason, the package appears damaged or tampered with, we ask you to sign with reservation or refuse the delivery.
If the delivery is accepted with an unauthorized signature or the package shows signs of tampering, we ask you to immediately contact the local courier office and contact us at customercare@kampos.pro.
KAMPOS cannot be held responsible for stolen or missing packages after they have been successfully delivered by the courier to the specified address.


DEFECTIVE PRODUCTS

If, despite our quality checks, you find a defect in your product, please write to us at customercare@kampos.pro. We will cover all return costs and send you a new product free of charge.


RETURNS

Return conditions vary depending on the country to which the order was delivered.

 

ORDERS DELIVERED WITHIN THE EUROPEAN UNION

 

Pursuant to Articles 52 et seq. of Italian Legislative Decree No. 206 of 6 September 2005 — the Italian Consumer Code — and Directive 2011/83/EU, customers who place an online order delivered within the European Union may exercise their right of withdrawal within 14 calendar days from the day on which they, or a person designated by them other than the carrier, receive the goods. If one order is delivered in separate shipments, the period starts when the last item is received.

 

The decision to withdraw must be communicated before this period expires, for example by contacting customercare@kampos.pro. Customers may use the model withdrawal form or any other unequivocal statement of their decision to withdraw; prior authorisation is not required to exercise this right. The goods must be sent back within 14 calendar days after communicating the withdrawal. Please contact Customer Care for the return address and practical shipping instructions.

 

Returned items must be:

 

• unused and unwashed;
• worn only briefly for fitting purposes;
• complete with all original labels, tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

For hygiene reasons, swimwear must be tried on exclusively over the customer’s own underwear, without removing, damaging, repositioning or otherwise altering the hygiene protection.

 

Any exclusion from withdrawal for hygiene reasons applies only to sealed goods that are not suitable for return for reasons of health protection or hygiene and have been unsealed after delivery, to the extent permitted by applicable law. Handling beyond a normal fitting is assessed under the actual diminished-value rules below.

 

The right of withdrawal does not apply to goods made to the customer's specifications or clearly personalised, including items embroidered with the customer's initials. This does not affect rights for incorrect, defective, damaged or non-conforming goods, or any other mandatory rights under applicable law.

 

For ordinary returns following withdrawal, the customer bears the direct return shipping costs and, to the extent permitted by applicable law, the risks of return shipping. The customer may independently select the courier service. These conditions do not affect KAMPOS's responsibility for the necessary costs of remedies for incorrect, defective, damaged or non-conforming goods under applicable law.

 

For ordinary returns, parcels sent cash on delivery or with shipping costs charged to KAMPOS will not be accepted. This does not affect return shipments arranged by KAMPOS for the remedies described above.

 

 

INSPECTION AND SANITISATION

 

All returned swimwear is subject to a quality inspection, condition assessment and sanitisation treatment.

 

No standard handling, treatment, sanitisation or restoration fee applies.

 

Any deduction is limited to the actual loss of value resulting from handling beyond what is necessary to assess the product's nature, characteristics, functioning, size and fit, to the extent permitted by applicable law. KAMPOS will explain and document the reason and amount of any deduction.

 

Pursuant to Article 57(2) of the Italian Consumer Code, the customer is responsible only for the actual reduction in value resulting from handling beyond what is necessary to establish the product's nature, characteristics, functioning, size and fit. No deduction applies solely because the item has been tried on normally in accordance with the fitting and hygiene instructions.

 

Where an item shows signs of use, washing, contamination, damage, odours, stains or cosmetic residue, KAMPOS will assess any actual diminished value under the rules above. A withdrawal may be excluded only where a legally recognised exception applies; a condition preventing resale does not by itself create an automatic handling or sanitisation fee.

 

Where a return is lawfully rejected, the customer may request that the item be sent back to them at their own expense.

 

 

REFUNDS

 

Following a valid withdrawal, the refund will be issued without undue delay and within 14 calendar days after KAMPOS has been informed of the customer's decision to withdraw. Unless KAMPOS has offered to collect the goods, the refund may be withheld until the goods are received back or the customer provides evidence of having sent them back, whichever happens first. The refund will use the original payment method unless the customer expressly agrees otherwise, with no fees charged for the refund.

 

The refund will include the price of the returned products, subject only to any lawful deduction for actual diminished value, and, where required by law, the standard delivery charges originally paid, limited to the cost of the least expensive standard delivery offered. Additional costs for a more expensive delivery option chosen by the customer are not reimbursed. After the refund is issued, the bank or payment provider may need additional processing time to display the credit; this does not extend KAMPOS's deadline for issuing the refund.

 

ORDERS DELIVERED OUTSIDE THE EUROPEAN UNION

 

Orders delivered outside the European Union are final and may not be returned or exchanged due to a change of mind, incorrect size selection, fit, colour, model or personal preference.

 

Before completing the purchase, customers are invited to carefully verify:

 

• the size guide;
• the product measurements and characteristics;
• the selected model and colour;
• the delivery address;
• any applicable customs duties, taxes and import charges.

 

KAMPOS Customer Care is available before purchase to assist customers in selecting the most appropriate size and model.

 

This restriction is justified by the complexity of customs procedures, transportation costs, non-recoverable duties and taxes, risks associated with international return shipments, and the related environmental impact.

 

This exclusion does not apply to products incorrectly supplied by KAMPOS, products that are genuinely defective, damaged or non-conforming, or to any mandatory rights granted under the applicable laws of the country of delivery.

 

INCORRECT, DEFECTIVE OR DAMAGED PRODUCTS

 

In the event of an incorrect, defective, damaged or non-conforming product, the customer must promptly contact customercare@kampos.pro and provide:

 

• the order number;
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging, where relevant.

 

Once the claim has been reviewed and accepted, KAMPOS will bear the necessary costs relating to the return, replacement or any other remedies provided for under applicable law.

 

Please contact KAMPOS before independently arranging a return shipment for an incorrect, defective, damaged or non-conforming product. Shipping costs incurred without KAMPOS's prior written authorisation will not be reimbursed, except where reimbursement is required by applicable law.

EXCHANGES

We accept exchange requests within 14 calendar days of the delivery date exclusively for online orders delivered within the European Union, subject to the applicable fitting and hygiene conditions. To request an exchange, please contact us at customercare@kampos.pro.

 

Ordinary returns and exchanges are not available for orders delivered outside the European Union. This does not affect claims for incorrect, defective, damaged or non-conforming products, or any mandatory rights under applicable law. Please contact customercare@kampos.pro for assistance in those cases.

 

If you are unsure about the size, please consult the size guide available directly on the relevant product page or contact us at customercare@kampos.pro.

 

For ordinary exchanges, shipping costs and any applicable customs duties related to the return of the product and the shipment of the replacement item are the responsibility of the customer. This does not affect the necessary costs of remedies for incorrect, defective, damaged or non-conforming goods, which KAMPOS bears as required by applicable law.