What shipping methods do you offer and which countries do you deliver to? 

We ship worldwide. Shipping to Italy and Germany is always free, with no minimum order value. For the other countries of the European Union and the United States, shipping is free on orders over €150.

For all other countries, shipping is free on orders over €350. For destinations subject to an order-value threshold, shipping costs are calculated at checkout when the order does not exceed the applicable threshold.

Estimated delivery times range from 3 to 5 business days.

 

Do I have to pay customs duties on my order? 

Any customs duties and import taxes are applied in accordance with the regulations of the destination country and are the responsibility of the customer. The courier will contact the customer to arrange payment.

 

Where is my order? 

You can track your shipment by entering the tracking number on the official website of the courier indicated in the shipping confirmation email or by accessing the “My Account” section of our website.

If you have not received your tracking number, please contact us at customercare@kampos.pro.

Please note that the tracking number becomes available only after the order has been shipped.

 

How can I return a product?

Return conditions vary depending on the country to which the order was delivered.

For online orders delivered within the European Union, you may exercise your right of withdrawal within 14 calendar days after you, or your designated recipient other than the carrier, receive the goods. If one order is delivered in separate shipments, the period starts when the last item is received. Notify us at customercare@kampos.pro before the period expires, using the model withdrawal form or any other clear statement of your decision. Prior approval is not required to exercise this right. Send the goods back within 14 calendar days after notifying us of your withdrawal. Contact Customer Care for the return address and practical shipping instructions.

The right of withdrawal does not apply to items made to your specifications or clearly personalised, including items embroidered with your initials. This does not affect your rights for incorrect, defective, damaged or non-conforming goods.

For online orders delivered within the European Union, exchange requests may be made within 14 calendar days of delivery, subject to the applicable return and hygiene conditions and availability of the requested item. For ordinary exchanges, return shipping costs, the cost of shipping the replacement item and any applicable customs duties are the responsibility of the customer. The exceptions for incorrect, defective, damaged or non-conforming goods remain unaffected.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

For ordinary returns following withdrawal, you bear the direct return shipping costs and, to the extent permitted by law, the risks of return shipping, and may choose your own courier. KAMPOS bears the necessary costs of remedies for incorrect, defective, damaged or non-conforming goods, as set out below.

Parcels sent cash on delivery or with shipping costs charged to KAMPOS will not be accepted.

Orders delivered outside the European Union are final and cannot be returned or exchanged due to a change of mind, incorrect size selection, fit, colour, style or personal preference.

This exclusion does not apply to products incorrectly sent by KAMPOS, products that are genuinely defective, damaged or non-conforming, or any mandatory rights provided under the applicable law of the country of delivery.

Please read our Return Policy carefully before returning a product.

 

How long does it take to process a return?

For a valid withdrawal, we will issue the refund without undue delay and within 14 calendar days after being informed of your decision to withdraw, subject to the withholding rule below. Unless we have offered to collect the goods, we may withhold the refund until we receive them back or you provide evidence that you have sent them back, whichever happens first.

We will use the original payment method unless you expressly agree to another method. You will not incur a fee for the refund. The refund includes the price of the returned goods and, where required by law, the cost of the least expensive standard delivery originally offered. Additional costs for a more expensive delivery option are not reimbursed.

 

How long does it take to receive a refund? 

After we issue the refund, your bank or payment provider may need additional processing time to display the credit. This does not change our legal deadline for issuing the refund.

 

What should I do if I receive the wrong product?

If you have received a product different from the one ordered, please contact us promptly at customercare@kampos.pro and provide:

 

• the order number; 
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging, where relevant.

 

Once the claim has been reviewed and accepted, KAMPOS will cover the necessary costs for the return, replacement or application of any other remedies provided under applicable law.

Please contact Customer Care to arrange any necessary return or other remedy. This allows us to agree practical arrangements and does not limit your statutory rights.

 

What should I do if I receive a defective product?

If, despite all our quality controls, you discover a defect in the product received, please contact us at customercare@kampos.pro, providing your order number and clear photographs of the defect.

Once the claim has been reviewed, KAMPOS will cover the necessary costs of the return, replacement or other remedies required under applicable law.

Please contact Customer Care to arrange any necessary return or other remedy. This allows us to agree practical arrangements and does not limit your statutory rights.

 

Can I return swimwear?

For online orders delivered within the European Union, you may exercise your right of withdrawal for swimwear within 14 calendar days after receiving the goods, subject to the fitting and hygiene conditions in our Return Policy. Send the goods back within 14 calendar days after notifying us of your withdrawal. For an order delivered in separate shipments, the notice period starts when the last item is received.

For hygiene reasons, swimwear must be tried on exclusively over your own underwear, without removing, damaging, moving or altering the hygiene protection.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

Any hygiene-related exclusion from withdrawal applies only where permitted by applicable law. Handling beyond normal fitting may give rise only to a deduction for the actual resulting loss of value under the conditions below.

All returned swimwear undergoes a quality inspection, a condition assessment and a sanitisation process.

We do not apply a standard handling, sanitisation or restoration fee.

Where handling goes beyond what is necessary to check the item's nature, characteristics, functioning and fit, only the resulting actual loss of value may be deducted, as permitted by law. We will explain and document the reason and amount of any deduction.

If an item shows signs of use, washing, contamination, damage, odours, stains, cosmetic residue or other conditions affecting its value, any deduction is limited to the actual documented loss of value caused by handling beyond normal fitting. No deduction applies solely because the item has been tried on normally in accordance with the fitting and hygiene instructions. Withdrawal may be excluded only where a legally recognised exception applies.

If the return is rejected, the customer may request that the item be sent back at their own shipping expense.