What shipping methods do you offer and which countries do you deliver to? 

We ship worldwide. We offer free shipping on orders over €150 within the European Union and the United States.

For all other countries, free shipping is available on orders over €350. For orders below this amount, shipping costs are calculated at checkout.

Estimated delivery times range from 3 to 5 business days.

 

Do I have to pay customs duties on my order? 

Any customs duties and import taxes are applied in accordance with the regulations of the destination country and are the responsibility of the customer. The courier will contact the customer to arrange payment.

 

Where is my order? 

You can track your shipment by entering the tracking number on the official website of the courier indicated in the shipping confirmation email or by accessing the “My Account” section of our website.

If you have not received your tracking number, please contact us at customercare@kampos.pro.

Please note that the tracking number becomes available only after the order has been shipped.

 

How can I return a product?

Return conditions vary depending on the country to which the order was delivered.

For online orders delivered within the European Union, you may exercise your right of withdrawal within 14 calendar days from the date of delivery. The request must be submitted within this period by contacting customercare@kampos.pro.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

The costs and risks associated with the return shipment are entirely the responsibility of the customer, who may independently choose which courier to use.

Parcels sent cash on delivery or with shipping costs charged to KAMPOS will not be accepted.

Orders delivered outside the European Union are final and cannot be returned or exchanged due to a change of mind, incorrect size selection, fit, colour, style or personal preference.

This exclusion does not apply to products incorrectly sent by KAMPOS, products that are genuinely defective, damaged or non-conforming, or any mandatory rights provided under the applicable law of the country of delivery.

Please read our Return Policy carefully before returning a product.

 

How long does it take to process a return?

Once the return has been received and inspected, the refund will be processed within the time limits established by law, provided that all the conditions set out in our Return Policy have been met.

The refund will be made using the same payment method used for the purchase and will include the price of the accepted products and, where required by law, the standard delivery costs originally paid.

 

How long does it take to receive a refund? 

Once the refund has been issued, it may take up to 14 business days for the amount to appear in your account or on your statement, depending on the processing times of your bank or payment provider.

 

What should I do if I receive the wrong product?

If you have received a product different from the one ordered, please contact us promptly at customercare@kampos.pro and provide:

 

• the order number; 
• a description of the issue;
• clear photographs of the product;
• photographs of the packaging, where relevant.

 

Once the claim has been reviewed and accepted, KAMPOS will cover the necessary costs for the return, replacement or application of any other remedies provided under applicable law.

Shipping costs independently arranged by the customer without KAMPOS’s prior written authorisation will not be reimbursed.

 

What should I do if I receive a defective product?

If, despite all our quality controls, you discover a defect in the product received, please contact us at customercare@kampos.pro, providing your order number and clear photographs of the defect.

Once the claim has been reviewed and accepted, KAMPOS will cover the return costs and send a replacement product free of charge.

Shipping costs independently arranged by the customer without KAMPOS’s prior written authorisation will not be reimbursed.

 

Can I return swimwear?

For online orders delivered within the European Union, swimwear may be returned within 14 calendar days from the date of delivery, subject to the conditions set out in our Return Policy.

For hygiene reasons, swimwear must be tried on exclusively over your own underwear, without removing, damaging, moving or altering the hygiene protection.

 

Returned items must be:

 

• unused and unwashed; 
• worn only briefly for fitting purposes;
• complete with all original tags and accessories;
• free from stains, odours, traces of creams, cosmetics or any other signs of use;
• returned with the hygiene protection intact and correctly positioned;
• properly packaged and protected.

 

The removal or alteration of the hygiene protection, as well as the presence of conditions incompatible with a normal fitting, may result in a reduction of the refund or rejection of the return, within the limits permitted by applicable law.

All returned swimwear undergoes a quality inspection, a condition assessment and a sanitisation process.

Handling, treatment, sanitisation and restoration costs of up to €50 may be applied.

Any amount withheld may take into account the overall condition of the product, the condition of the hygiene protection, the work required and any reduction in the commercial value of the item.

If the item shows signs of use, washing, contamination, damage, odours, stains, cosmetic residue or any condition that prevents it from being resold, KAMPOS may reduce the refund or reject the return, within the limits permitted by applicable law.

If the return is rejected, the customer may request that the item be sent back at their own shipping expense.